Description

About this role

As a Strategic Researcher, you will provide insights that drive the strategy and execution for our client, a global consumer and B2B learning products. You will be integral in uncovering the mental models, mindsets and behaviors of our customers and communicating that to our partners so that we can create the best learning products for our learners.  You will also play a critical role in guiding and mentoring fellow researchers in applying a strategic lens across all research efforts. You will be responsible for contributing to processes and programs for advancing strategic UX research methods and the impact the team has in defining our product strategy.  You will work closely with other researchers to socialize a strategic approach for delivering impactful and actionable insights. Most importantly, you will serve as a bridge between product, product design and business-focused partners to ensure that user goals and needs are at the forefront of the organization’s business decisions. As a user advocate, you will play a critical role in guiding and influencing the short and long-term product strategy. You have a deep passion for uncovering user needs and jobs and use them to create user empathy within the organization. As a staff strategic user researcher you are comfortable defining and conducting rigorous research efforts that translate into impactful insights and strategic solutions for the organization. Working within a product design organization you will determine the best approach for translating research findings into actionable outputs.

What you'll be doing

• Conduct design research (contextual inquiries, ethnographic studies, co-creation workshops) to uncover deep insights about learners, educators, and digital education experiences.
  

• Apply strategic design methodologies to frame problems, map ecosystems, and identify opportunities for innovation.
  

• Synthesize research into strategic frameworks, journey maps, service blueprints and inspiring narratives to inform design and business strategy.
  

• Facilitate design thinking workshops and collaborative strategy sessions with cross-functional teams.
  

• Translate research findings into compelling narratives, visual storytelling, and actionable recommendations for Product, UX, and Strategy teams.
  

• Advocate for human-centered, insight-driven design within the organization.
  

• Build trust and effective relationships with cross-functional teams by always seeking alignment via stakeholder interviews, workshops or other alignment activities