Technical Requirements

● Create an effective feedback loop between the front line, product, strategy, and customers.
● Collaborate with cross-functional teams, including Customer Operations, Product Operations, Data Analytics, HR, Finance, Talent/Procurement, Product Managers, and more to achieve company objectives and KPIs.
● Conduct periodic audits to ensure compliance with standards and regulations.
● Provide support in the onboarding and training of new employees.
● Analyze operational data and metrics to identify areas for improvement.
● Participate in process optimization projects and come up with creative solutions to bottlenecks.
● Assist in financial budgeting and reporting.
● Support multiple squads on rotation as needed.
● Requirements
● Advanced English skills.
● Bachelor’s degree in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree in Operations, Engineering, Economics, or Business.
● Minimum of 2-4 years of experience in an operations role and/or a top-tier consulting firm.
● Excellent communication skills, both verbal and written.
● Strong organizational and multitasking skills.
● An action-oriented mindset that balances creative problem-solving with the scrappiness to ultimately deliver results.
● Proficiency in Microsoft Office Suite, with strong Excel skills.
● Analytical, planning, and process improvement capability.

Benefits

● Attractive Benefits.