We are looking for a Java Support Specialist for a growing environment company.
Some of the main responsibilities are to:
● Take stock and ownership of customer-reported issues (typically in a case tracking system)
● Understand the issue/scenario reported in the case; seek clarification as necessary from Level 1 resource and/or case reporter
● Identify solutions for reported issues/scenarios from a knowledge base
● Communicate with the stakeholders within agreed turnaround times (TAT)
● Guide and respond to questions from Level 1 or Level 3 resources
● See logs/error messages provided in cases, relate them to code to arrive at possible
solutions and suggest to case reporter, OR escalate to Level 3 support team as needed
● Reproduce reported issue/scenarios in a lab environment in an attempt to get more
information and/or resolve the issue
● Create detailed bug reports in bug tracking system
● Document and prepare run books
● Monitor predefined jobs, processes, queues, DB procedures, log files/error messages,
and alerts, as well as any other system components that are needed to monitor healthy
functioning of the system
● Identify and suggest additional monitoring tools/processes that may support better
upkeep of the system