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Publicado hace 18 días

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Junior

Java Support Specialist

$40,000 MXN/mes brutos

*Salario especifico depende del proceso de selección

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2-3 años de experiencia

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Hybrid

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Guadalajara, México

icon portfolio

2-3 años de experiencia

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Hybrid

icon location

Guadalajara, México

Description

We are looking for a Java Support Specialist for a growing environment company.

Some of the main responsibilities are to:

● Take stock and ownership of customer-reported issues (typically in a case tracking system)
● Understand the issue/scenario reported in the case; seek clarification as necessary from Level 1 resource and/or case reporter
● Identify solutions for reported issues/scenarios from a knowledge base
● Communicate with the stakeholders within agreed turnaround times (TAT)
● Guide and respond to questions from Level 1 or Level 3 resources
● See logs/error messages provided in cases, relate them to code to arrive at possible
solutions and suggest to case reporter, OR escalate to Level 3 support team as needed
● Reproduce reported issue/scenarios in a lab environment in an attempt to get more
information and/or resolve the issue
● Create detailed bug reports in bug tracking system
● Document and prepare run books
● Monitor predefined jobs, processes, queues, DB procedures, log files/error messages,
and alerts, as well as any other system components that are needed to monitor healthy
functioning of the system
● Identify and suggest additional monitoring tools/processes that may support better
upkeep of the system


Requirements

  • Bachelor’s degree (or local equivalent) and (0-10) years of software development and production management experience required
  • Computer Science concept of data structures in practical use cases
  • Proven ability to problem solve in a development or production environment, including experience observing patterns, analyzing root cause, and proposing solutions
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with app dev teams and senior stakeholders
  • Solid knowledge of Unix/Linux environments; ability to monitor applications and verify logs to determine underlying issues
  • Strong understanding of Java: ability to write simple code and identify bugs
  • Experience with SQL, working in one relational database required; ability to understand and write SQL queries
  • Experience with and understanding of scripting languages such as Shell, Perl, JavaScript, Python, or similar
  • Experience in the Financial Service Industry a plus
  • Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS.
  • Experience working with Kafka/MongoDB/Micro services based architecture a plus

Benefits

Additional benefits

Skills

Java

Unix

Linux

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