Puebla (Heroica Puebla), Mexico Job Role Front End Developer Experience 2-3+ years Skills Javascript | HTML | CSS | CSS 
, Mexico Job Role Mobile Developer Experience 4-7+ years Skills iOS | React | Swift 
Cdmx, México Job Role Software Engineer Experience 10+ years Skills PHP | Javascript | Python 
As the internet grew and dependence on digital systems increased, the demand for our systems to operate incessantly, 24 hours a day, seven days a week also increased.
Tech support specialists possess a toolbox of technical skills and knowledge that comes in handy when problems arise with connectivity, software, or any number of other issues.
It's worth noticing that there are different levels of tech support specialists. An L1 specialist helps customers both understand and resolve software and hardware issues that can be solved by the client itself. They are usually the first point of contact when customers are looking for support. They diagnose, identify issues, and if necessary, delegate such issues to L2 and L3 tech support when more specialized skills and knowledge are required.
We can help.
Finding the right specialist is the result of having the right talent pool to tap into, understanding what you want them to do, and having a recruiting process that works for you.
CodersLink has more than 5 years of industry experience connecting scaling companies like J2 Global, Rackspace, and Amazon with a pool of thousands of qualified tech support professionals with diverse backgrounds from LATAM, helping them save up to $1 million in hiring costs.
Whenever we have a software position to fill, we always consider CodersLink. They have a solid pipeline in Mexico and do a very good job at vetting the candidates prior to us even seeing them. We are very impressed with not only the talent, but the dedication of the developers in Mexico.
The most critical part in hiring a candidate through a staff augmentation company is communication, which CodersLink has nailed. We spent time working through our requirements and once we were all clear on needs, the process was smooth sailing.
Individuals from CodersLink work hard. I don’t know many people who work as hard as them. They’re extremely dedicated, loyal, and excited to work on specific projects.
Tech Support Specialist Interview Questions A curated list of interview questions you can readily use in your hiring process. 
All About Tech Support Specialists An in-depth guide about this type of specialist - their main responsibilities, best skills to look out for when hiring and where to hire them. 
Editable Job Description Template Ready-to-use job position template to kick-start your hiring process. 
