As the internet grew and dependence on digital systems increased, the demand for our systems to operate incessantly, 24 hours a day, seven days a week also increased.
Tech support specialists possess a toolbox of technical skills and knowledge that comes in handy when problems arise with connectivity, software, or any number of other issues.
It's worth noticing that there are different levels of tech support specialists. An L1 specialist helps customers both understand and resolve software and hardware issues that can be solved by the client itself. They are usually the first point of contact when customers are looking for support. They diagnose, identify issues, and if necessary, delegate such issues to L2 and L3 tech support when more specialized skills and knowledge are required.
We can help.
Finding the right specialist is the result of having the right talent pool to tap into, understanding what you want them to do, and having a recruiting process that works for you.
CodersLink has more than 5 years of industry experience connecting scaling companies like J2 Global, Rackspace, and Amazon with a pool of thousands of qualified tech support professionals with diverse backgrounds from LATAM, helping them save up to $1 million in hiring costs.