Hiring Resource Center Tech Support Specialists From the basics of what tech support specialist do, the leading technologies used in the industry, to interview questions and job descriptions you can readily use.

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Tech Support 101: What are these specialists all about?

As the internet grew and dependence on digital systems increased, the demand for our systems to operate incessantly, 24 hours a day, seven days a week also increased.

Tech support specialists possess a toolbox of technical skills and knowledge that comes in handy when problems arise with connectivity, software, or any number of other issues.

It's worth noticing that there are different levels of tech support specialists. An L1 specialist helps customers both understand and resolve software and hardware issues that can be solved by the client itself. They are usually the first point of contact when customers are looking for support. They diagnose, identify issues, and if necessary, delegate such issues to L2 and L3 tech support when more specialized skills and knowledge are required.

Hiring Resources Tools For Your Recruiting Process
Tech Support Specialist Interview Questions A curated list of interview questions you can readily use in your hiring process.

From general knowledge to technical questions.


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All About Tech Support Specialists An in-depth guide about this type of specialist - their main responsibilities, best skills to look out for when hiring and where to hire them.



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Editable Job Description Template Ready-to-use job position template to kick-start your hiring process.

This editable template provides you with recommended sections and example information for you to use.

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Overall responsibilities of tech support specialists

As with any role, the responsibilities will depend on the hiring company’s tech roadmap. Their daily tasks and responsibilities have a wide scope, so day-to-day tasks and responsibilities are tailored to your specific company needs.
  • Installing new technology and networks
  • Configuring new technology, programs, and software
  • Providing regular maintenance to existing hardware and software
  • Troubleshooting systems and applications
  • Providing assistance to other company employees or customers
  • Replacing malfunctioning or damaged parts or hardware
  • Writing status reports on hardware and software
  • Running diagnostics of software
  • Ensuring all systems are secure
  • Data entry
  • Conducting electrical safety tests
Technologies and Skills
Zopim Chat software that allows tech support specialists to communicate, take notes, and track conversations with customers in real-time.
Five9 Phone software that allows tech support specialists to communicate and track calls with customers.
ZenDesk Ticketing system to follow up with customer requests, as well as a shared knowledge base for common questions.
Struggling to find the right Tech Support Specialist for Your Company?

We can help.

Finding the right specialist is the result of having the right talent pool to tap into, understanding what you want them to do, and having a recruiting process that works for you.

CodersLink has more than 5 years of industry experience connecting scaling companies like J2 Global, Rackspace, and Amazon with a pool of thousands of qualified tech support professionals with diverse backgrounds from LATAM, helping them save up to $1 million in hiring costs.

Cost Comparison LATAM vs USA
LATAM
$2,600
Tech Support Specialist Salary
VS
USA
$6,000
Tech Support Specialist Salary
*Source: CodersLink Internal Catalog, Glassdoor Tech Support Salaries
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