Hiring Resource Center
From the basics of what tech support specialist do, the leading technologies used in the industry, to interview questions and job descriptions you can readily use.
Find actionable information to hire your next top tech support specialist
Hire Tech Support Specialists
Real-time updated profiles of vetted bilingual developers you can hire today.
Guadalajara, México
Ensenada, México
Guadalajara, México
Guadalajara, México
Zapopan, México
Chat software that allows tech support specialists to communicate, take notes, and track conversations with customers in real-time.
Phone software that allows tech support specialists to communicate and track calls with customers.
Ticketing system to follow up with customer requests, as well as a shared knowledge base for common questions.
Cost Comparison
Tech Support Specialist Salary
Tech Support Specialist Salary
CodersLink Internal Catalog, Glassdoor Senior Tech Support Specialist Salaries
The Basics
As the internet grew and dependence on digital systems increased, the demand for our systems to operate incessantly, 24 hours a day, seven days a week also increased.
Tech support specialists possess a toolbox of technical skills and knowledge that comes in handy when problems arise with connectivity, software, or any number of other issues.
It’s worth noticing that there are different levels of tech support specialists. An L1 specialist helps customers both understand and resolve software and hardware issues that can be solved by the client itself. They are usually the first point of contact when customers are looking for support. They diagnose, identify issues, and if necessary, delegate such issues to L2 and L3 tech support when more specialized skills and knowledge are required.
As with any role, the responsibilities will depend on the hiring company’s tech roadmap. Their daily tasks and responsibilities have a wide scope, so day-to-day tasks and responsibilities are tailored to your specific company needs.
Struggling to find the right Back End Developer for your company?
We can help.
Finding the right specialist is the result of having the right talent pool to tap into, understanding what you want them to do, and having a recruiting process that works for you.
CodersLink has more than 5 years of industry experience connecting scaling companies like J2 Global, Rackspace, and Amazon with a pool of thousands of qualified tech support specialists with diverse backgrounds from Latin America, helping them save up to $1 million in hiring costs.
Whenever we have a software position to fill, we always consider CodersLink. They have a solid pipeline in Mexico and do a very good job at vetting the candidates prior to us even seeing them. We are very impressed with not only the talent, but the dedication of the developers in Mexico.
Erik
Director at Amplisine Labs
The most critical part in hiring a candidate through a staff augmentation company is communication, which CodersLink has nailed. We spent time working through our requirements and once we were all clear on needs, the process was smooth sailing.
Emily
CEO of HUSL
Individuals from CodersLink work hard. I don’t know many people who work as hard as them. They’re extremely dedicated, loyal, and excited to work on specific projects.
Nour
COO of Easy Expunctions
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