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Tech Support Specialists

Who are today’s tech support specialists? Learn about their primary responsibilities, the leading technologies used in the field, statistics, and even interview questions and job descriptions for this unique role.

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The Basics

What is an IT Support Specialist?

IT Support specialists are the tech professionals that focus on troubleshooting, analyzing, and evaluating technology issues that arise with their network, software, hardware, or other systems. They are the lifeline for companies looking to keep their operations running smoothly and free of glitches. 

An IT Support Specialist with broader experience with management of systems and networks might be referred to as an IT Support Engineer. The IT Support Engineer role is similar to the specialist but will likely have more responsibilities and broader experience in setting up and maintaining systems. 

What are their responsibilities?

Responsibilities for this role include:

  • Installing new technology and networks
  • Configuring new technology, programs, and software
  • Providing regular maintenance to existing hardware and software
  • Troubleshooting systems and applications
  • Providing assistance to other company employees or customers
  • Replacing malfunctioning or damaged parts or hardware

Tech Support Specialists make up 6% of our Tech Community

Leading Technologies used by Tech Support Specialists


Chat software that allows tech support specialists to communicate, take notes, and track conversations with customers in real-time.


Phone software that allows tech support specialists to communicate and track calls with customers.


Ticketing system to follow up with customer requests, as well as a shared knowledge base for common questions.

Average Cost of IT Support Services

Almost every company today employs some kind of technology, software system, or network in their organization to keep their operations running. Yet, it’s not always necessary to maintain an IT support specialist on-site everyday. Doing so, can run up costs quickly. 

The cost of IT support services can vary. An average salary for a tech support specialist can vary in the U.S. Salaries range from $65,724 to 100,000 for more experienced and specialized techs.

IT Support Specialist Salary

A technical support engineer in Mexico can make anywhere from $13,000 USD per year to about $35,000 USD. These salaries are highly dependent on experience.

Mexico’s tech ecosystem has a lot of tech support specialists and tech support engineers highly trained in all of the latest technologies. 

Years of Experience U.S. Salary in USD Mexico Salary in USD
Junior (1-2 years) $49,751 $10,054
Semi-senior (6-10 years) $51,502 $11,027
Senior (11-15 years) $58,894 $12,972

*U.S. salaries retrieved from glassdoor.com

Cost Comparison

IT Support Specialist: Latin America vs USA


$2,600 USD

Tech Support Specialist Salary


$6,000 USD

Tech Support Specialist Salary


CodersLink Internal Catalog, Glassdoor Senior Tech Support Specialist Salaries

Struggling to find the right Back End Developer for your company?

Struggling to find the right Tech Support Specialist for your company?

We can help.

Finding the right specialist is the result of having the right talent pool to tap into, understanding what you want them to do, and having a recruiting process that works for you.

CodersLink has more than 5 years of industry experience connecting scaling companies like J2 Global, Rackspace, and Amazon with a pool of thousands of qualified tech support specialists with diverse backgrounds from Latin America, helping them save up to $1 million in hiring costs.

Whenever we have a software position to fill, we always consider CodersLink. They have a solid pipeline in Mexico and do a very good job at vetting the candidates prior to us even seeing them. We are very impressed with not only the talent, but the dedication of the developers in Mexico.


Director at Amplisine Labs

The most critical part in hiring a candidate through a staff augmentation company is communication, which CodersLink has nailed. We spent time working through our requirements and once we were all clear on needs, the process was smooth sailing.



Individuals from CodersLink work hard. I don’t know many people who work as hard as them. They’re extremely dedicated, loyal, and excited to work on specific projects.


COO of Easy Expunctions

Hiring Resources

Free tools for your recruiting process

Tech Support Specialist Interview Questions

A curated list of interview questions you can readily use in your hiring process. From general knowledge to technical questions.

All About Tech Support Specialists

An in-depth guide about this type of specialist - their main responsibilities, best skills to look out for when hiring and where to hire them.

Editable Job Description Template

This editable template provides you with recommended sections and example information for you to use and kick-start your hiring process.