Support Engineer

About the Role

• Are you ready to serve as the technical backbone for global enterprise clients? We are looking for a Support Engineer to ensure our global enterprise platform connects seamlessly across a vast array of tech stacks, including eCommerce platforms, ERPs, CRMs, and Support suites. In this role, you will act as a reverse integration architect, diving into complex API logs and troubleshooting multi-step data syncs. You will ensure that integration logic persists accurately across every touchpoint of a client’s unique digital ecosystem.

About You

• You have experience in high-touch technical roles and troubleshooting complex data flows between multiple SaaS platforms.
• You are passionate about systemic problem-solving and diagnosing deep integration architectures.
• You know how to communicate clearly, translating complex technical hurdles into actionable bug reports for engineering teams or clear guidance for client developers.
• You are capable of solving problems by identifying whether data movement issues lie in the source, the mapping, or the destination.
• What You’ll Be Doing
• Act as the lead technical resource for troubleshooting deep integrations across platforms like Shopify, NetSuite, Salesforce, and Zendesk.
• Diagnose failures in RESTful APIs, webhooks, JSON payloads, and authentication flows, including OAuth and API Keys.
• Debug and customize client-facing widgets or dashboards using HTML, CSS, and JavaScript to ensure a seamless UI/UX.
• Audit high-volume transaction data using SQL or Python to ensure events trigger accurately across integrated environments.
• Proactively monitor log management tools to identify integration errors or latency issues before they impact the client’s business.
• What We’re Looking For
• Proactivity and a solution-oriented mindset to effectively own the escalation queue for enterprise clients.
• Eagerness to continuously learn and become a master of integrations across diverse and evolving tech stacks.
• Ability to prioritize and manage time efficiently while investigating end-to-end troubleshooting scenarios.

Technical Requirements

Must-Haves

• 3+ years of experience in Technical Support Engineering, Integration Engineering, or a similar high-touch technical role.
• Expert-level understanding of RESTful APIs, webhooks, and HTTP protocols.
• Hands-on proficiency in JavaScript, HTML, and CSS for front-end troubleshooting, alongside solid SQL skills for data validation.
• Expert use of Postman, Browser DevTools, and log analysis software such as Datadog, Kibana, or Splunk.

Nice-to-Haves

• Experience with Python or script-based automation.
• Familiarity with troubleshooting complex data flows across ERPs, CRMs, and eCommerce engines.