About the Role

We're looking for a Paid Media Manager to join the Smart Services team at a U.S.-based AI-powered advertising technology platform. You'll work directly with some of the largest advertisers to help them implement, adopt, and scale the platform across their paid media programs — leading campaign and platform implementation, troubleshooting complex workflows, improving operational processes, and building customer capability at scale.
This is a hands-on, technical, and customer-facing role. You'll work closely with customers, platform partners including Meta, TikTok, Pinterest, Google, Snapchat, Reddit, and Amazon DSP, and internal teams across Customer Success, Creative, Product, Support, and Technical Consulting.

About You

You have at least 3 years of hands-on digital advertising experience with strong paid social depth — you've built and managed campaigns in platforms like Meta, TikTok, Pinterest, or Google, not just reported on them.
You're technically curious and comfortable working with feeds, audiences, catalogs, tracking, reporting, and automation workflows.
You have strong QA instincts and care about getting implementations right before anything goes live.
You can troubleshoot complex platform or workflow issues methodically and escalate with the right context when deeper expertise is needed.
You enjoy teaching — you explain technical concepts clearly and help customers build the skills and confidence to operate independently.

What You'll Be Doing

Lead implementation of paid media campaigns and workflows across major digital advertising platforms.
Build and configure campaign structures, audiences, feeds, catalogs, creative setups, reporting views, and automation workflows.
Translate customer

What We're Looking For

A detail-driven operator who manages multiple customers, launches, and workstreams in parallel without losing quality or responsiveness.
Strong analytical instincts — you read performance data and turn it into clear, prioritized recommendations.
A customer enablement mindset: you measure success by how self-sufficient your customers become, not by how much they depend on you.
Excellent written and verbal communication skills in English, across both technical and non-technical audiences.

Technical Requirements

into clear implementation plans, launch timelines, and scalable operating processes.
Own QA and launch readiness across campaign builds, tracking, feeds, audiences, creative, and automation.
Troubleshoot technical and operational issues, partnering with Product, Support, and Technical Consulting where deeper expertise is needed.
Identify opportunities to improve customer workflows through automation, templates, feeds, reporting, and other platform capabilities.
Lead customer enablement through training, workshops, documentation, office hours, and hands-on coaching.
Help customers become more self-sufficient by creating clear transition plans and guiding adoption of best practices.
Analyze campaign performance and provide actionable recommendations across strategy, testing, targeting, creative, and optimization.
Lead regular customer meetings, implementation reviews, performance discussions, and strategic planning sessions.
Surface recurring product or workflow needs back to internal teams through cross-functional collaboration.
Travel as needed for customer meetings, trainings, and industry events.

Must-Haves

3+ years of hands-on digital advertising experience with strong paid social expertise.
Direct experience building and managing campaigns in Meta, TikTok, Pinterest, Google, Snapchat, or similar platforms.
Comfort working with feeds, audiences, catalogs, tracking, reporting, and automation at an implementation level.
Strong QA practices and launch readiness discipline.
Proven ability to troubleshoot complex platform or workflow issues.
Strong written and verbal English communication skills.

Nice-to-Haves

Skills

Go PaidMedia

Paid Social Manager