Customer Success Manager

About the Role

• We're looking for a Senior Customer Success Manager (Spanish Speaking) to own and grow a portfolio of customer accounts at a U.S.-based social advertising automation platform. You'll serve as the strategic link between customers, Facebook, and the product team — giving consultative advice, leading product trials, and driving engagement across large advertiser accounts.
• From week one, you'll have real ownership over your own market.

About You

• You have 5+ years of account management experience in B2B SaaS or digital marketing agencies, ideally in the online advertising space.
• You're energized by owning a customer portfolio end-to-end — from day-to-day communication to long-term relationship building.
• You combine commercial instincts with genuine curiosity
• r customers' business challenges and how to solve them.
• You communicate complex concepts clearly, confidently, and consultatively — in both English and Spanish.
• You're motivated by customer success metrics and always looking for opportunities to grow accounts and drive upsell.

What You'll Be Doing

• Manage and grow your own portfolio of customer accounts through proactive communication and online marketing expertise.
• Work closely with customers to refine their social advertising strategy and resolve issues related to budget scaling, campaign performance, and workflow efficiency.
• Take full ownership of your target market and develop deep vertical expertise (e-commerce, travel, mobile apps, classifieds, etc.).
• Lead product trials from scoping through execution, ensuring customers see measurable value.
• Build and maintain strong relationships with customers and Facebook stakeholders.
• Collaborate with Customer Success peers and the product development team to maintain a tight feedback loop between customer needs and product direction.
• Travel as needed for customer meetings, industry conferences, and events.

What We're Looking For

• A proactive, ownership-driven mindset — you don't wait for problems to escalate, you get ahead of them.
• Strong consultative instincts: you listen, diagnose, and recommend with confidence.
• Genuine enthusiasm for online marketing and helping customers grow their performance.
• Ability to manage multiple accounts and priorities simultaneously without dropping the ball.

Technical Requirements

Must-Haves

• 5+ years of account management experience in B2B SaaS or digital/performance marketing agencies.
• Deep understanding of paid social advertising, ideally including Facebook Ads Manager and campaign optimization.
• Professional proficiency in English and Spanish (spoken and written).
• Experience managing relationships with large-scale advertisers or enterprise clients.

Nice-to-Haves

• Hands-on experience with social advertising automation or bidding tools.
• Familiarity with verticals such as e-commerce, travel, mobile apps, or classifieds.
• Experience working cross-functionally with product teams to relay customer feedback.