Customer Success Manager

About the Role

• Are you passionate about helping global brands succeed in today’s digital advertising landscape? We’re looking for a Customer Success Associate to support enterprise clients at a U.S.-based advertising technology company.
• In this role, you’ll partner with global strategic accounts to execute, optimize, and scale paid media campaigns. You’ll combine analytical thinking with hands-on execution, leveraging creative automation tools and data insights to drive measurable business outcomes and long-term client success.

About You

• You have experience in digital advertising, media operations, customer success, or marketing analytics.
• You enjoy working with data and turning insights into actionable recommendations.
• You communicate clearly with clients and cross-functional teams in English.
• You are highly organized and can manage multiple projects in a fast-paced environment.
• You are proactive, curious, and eager to grow within the ad tech ecosystem.

What You’ll Be Doing

• Support enterprise customers in executing and optimizing paid media campaigns across multiple platforms.
• Collaborate with Customer Success Managers to deliver strategic and operational excellence.
• Assist in onboarding processes, training sessions, and business reviews to drive platform adoption.
• Manage end-to-end campaign setup, monitoring, and performance tracking.
• Analyze campaign performance and provide actionable insights and optimization recommendations.
• Build and maintain dashboards and reports to ensure data accuracy and visibility.
• Troubleshoot platform integrations and resolve operational issues efficiently.
• Partner with Product and Engineering teams to share customer feedback and improve platform capabilities.
• Document best practices and identify opportunities for process improvement and automation.

What We’re Looking For

• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities in English.
• Ability to manage multiple stakeholders and priorities effectively.
• A customer-centric mindset with a focus on delivering measurable value.
• Eagerness to learn and grow in digital marketing and ad tech.

Technical Requirements

• Must-Haves:
• 1–3 years of experience in digital advertising, customer success, or marketing analytics.
• Hands-on experience with paid media platforms such as Meta Ads, TikTok Ads, or Google Ads.
• Strong data analysis skills using Excel or BI tools.
• Solid understanding of campaign optimization and performance metrics (CTR, CPA, ROAS, etc.).
• Experience building reports and dashboards for performance tracking.
• Nice-to-Haves:
• Experience with programmatic platforms like DV360 or The Trade Desk.
• Familiarity with data visualization tools such as Tableau, Looker, or Power BI.
• Exposure to SaaS or advertising technology environments.
• Basic knowledge of APIs or data integrations.