Customer Success Manager

About the Role

• Are you passionate about helping global brands succeed in today’s digital advertising landscape? We’re looking for a Customer Success Associate to support enterprise clients at a U.S.-based advertising technology company. In this role, you’ll work closely with global strategic accounts to execute, optimize, and scale paid media campaigns. You’ll combine analytical thinking with hands-on execution, leveraging creative automation tools and data insights to drive measurable business outcomes.

About You

• You have experience in digital advertising, media operations, or customer success.
• You are comfortable working with data and turning insights into actionable recommendations.
• You enjoy working closely with clients and helping them achieve their goals.
• You are organized and able to manage multiple projects in a fast-paced environment.
• You are proactive, curious, and eager to grow within the ad tech ecosystem.
• What You’ll Be Doing
• Support enterprise customers in executing and optimizing paid media campaigns across multiple platforms.
• Collaborate with Customer Success Managers to deliver strategic and operational excellence.
• Assist in onboarding, training sessions, and business reviews to drive platform adoption.
• Manage end-to-end campaign setup, monitoring, and performance tracking.
• Analyze campaign performance and provide actionable insights and recommendations.
• Build and maintain dashboards and reports to ensure data accuracy and visibility.
• Troubleshoot platform integrations and resolve operational issues.
• Partner with Product and Engineering teams to share customer feedback and improve the platform.
• Document best practices and identify opportunities for process improvement and automation.
• What We’re Looking For
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities in English.
• Ability to manage multiple stakeholders and priorities effectively.
• A customer-centric mindset with a focus on delivering value.
• Eagerness to learn and grow in digital marketing and ad tech.

Technical Requirements

Must-Haves

• :
• 1–3 years of experience in digital advertising, customer success, or marketing analytics.
• Hands-on experience with paid media platforms (Meta, TikTok, Google Ads, or similar).
• Strong skills in data analysis using tools like Excel or BI platforms.
• Understanding of campaign optimization and performance metrics.
• Experience building reports and dashboards.

Nice-to-Haves

• :
• Experience with programmatic platforms (DV360, The Trade Desk).
• Familiarity with data visualization tools (Tableau, Looker, Power BI).
• Exposure to SaaS or ad tech environments.
• Basic knowledge of APIs or data integrations.