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Release Manager (R) Intermediate
Sueldo Negociable
 Full-time 4-7 años de experiencia
Descripción
The Release Manager is responsible for planning release schedule with
product and implementation teams. Compiling a deployment package for a given
version and targeted environment (Test/Staging/Prod). Participate in performing a final
Go/No-Go check on the code before deploying to Production. Running Production unit
tests after code is deployed to ensure all tests pass and everything is running as
expected. Helping internal and external customers to identify and resolve technical
issues for our suite of products through all means available (i.e. phone, email, etc.). This
individual must be detail oriented and possess a strong technical aptitude, ability to
teach and train other members of the team. Assists development teams
as appropriate.

Key Responsibilities: 
  • Coordinate and manage all activities pertaining to upcoming software releases.  
  • Coordinate across all software development groups to ensure teams understand their goals and priorities and are meeting release deadlines. 
  • Monitor production environments to ensure all systems are working as expected. 
  • Help mitigate any production issues and work with support team to provide necessary messaging on status of issue. 
  • Receive escalated issues of varying complexity, difficulty, or complaint calls as well as escalate complex, difficult, or complaint calls to a Manager and/or other internal resources necessary 
  • Provide feedback to the development team on issues pertaining to the system 
  • Investigate bugs, support, change, and/or features requests by gathering business and technical requirements, design, plan, and translate them into IT/technical solutions  
  • Creation and review of knowledge base articles for technical accuracy 
  • Work in team environments that span functional and geographic boundaries 
  • Other duties assigned as necessary


Requirements

  • Excellent attention to detail, strong investigative skills and exceptional analytical
  • skills 
  • Experience with deployment management tools and practices - e.g. TeamCity, Octopus Deploy, etc.  
  • Strong understanding of IP networking and tools such as IIS, Ping, Traceroute, TCP/IP, DNS, DHCP 
  • Exposure to PCI compliance standards and software development lifecycles 
  • Demonstrated ability to prioritize and multi-ask in a deadline driven, high pressure environment 
  • Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed 
Preferred Skills: 
  • Understanding of the payments and banking industry (credit cards, ACH, chargebacks, returns, etc.) 
  • Development and/or QA experience 
  • Insurance industry experience dealing with a policy and/or agency management system 
  • Technical or customer support in the payment processing industry 
 
Education & Experience: 
  • Bachelor’s Degree in Computer Science, Information Systems, or at least 3 years technical or software development experience 
  • Experience working in an IT environment with extensive MS infrastructure 
  • Experience with MS Database technologies (i.e. SQL Server), MS
  • Communication technologies (i.e. Exchange), MS Collaboration technologies (i.e. MS SharePoint Server), JIRA ticketing system 
  • 2+ years SaaS experience required 
  • 2+ years of technical solution design and planning experience, knowledge of ITIL processes and procedures related to Incident, Problem, and Request required 
  • Proven work experience in a similar role 
 
Desired Traits: 
  • Growth Mindset
  • Problem Solver
  • Self-starter
  • Demonstrates Ethical Behavior
  • Strong Drive
  • Team Player
  • Supportive & Adaptable to Change
  • Exudes a commitment to Personal & Professional Development

Skills
DNS
Jira
SQL
TCP/IP
Postularme
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