Description

Responsibilities: Partner with clients to understand business requirements and expectations Design and execute project plans and documentation to deploy Company's solutions Direct project resources to complete tasks in a timely manner Work closely with the client and team to problem solve issues that arise Track status and provide updates in relation to the overall implementation process Create test scripts and perform testing to confirm the service is ready to deliver to Client for ATR. Recognize gaps in the work group’s ability to meet customer needs and deliver on-time projects; take appropriate action to achieve and exceed expectations Train and educate clients on the product and configuration options Mentor and train other Implementation resources in areas of product expertise, client communication, and process improvement Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to Work with Solutions Architects and Development to ensure suggested solutions are feasible. Act as key liaison and manage expectations of key sponsors and client executive staff related to timing, functionality, and back-office requirements needed to support a successful go-live Work on large, Tier 1, client projects interacting with C-Level contacts at the client Coordinate both internally with other departments and externally with Company's clients and 3rd party vendors on project schedule, status, and delivery Occasional go live commitments outside of business hours.

Requirements