Description
About the Role:
Responsible for managing a team of engineers in the Integrations domain. This is a newly forming team responsible for enhancing and building new integrations on the Attentive platform, as well as maintenance and support of existing integrations. The team works closely with the Customer Success org to prioritize incoming work, and with the Integrations Platform teams to provide feedback on platform deficiencies that would make building, maintaining and supporting integrations easier.
What You’ll Accomplish:
Lead a team to build new Integration products
Empathize with the end-user, and partner with our product and design teams to build world-class products
Understand the technology in your domain, and dive deep to drive foundational improvements
Balance and prioritize multiple projects, ensuring timely and predictable delivery while maintaining a high standard of quality
Partner with teams such as Customer Success, Support Engineering, Partnerships, Go to Market, and Integrations Platform to build a strong working relationship and service the needs of these groups
Requirements
Your Expertise:
You have a significant history of building great user-facing software in a fast-paced environment
Must have proven experience leading technical support or escalation teams,
maintaining a high bar for responsiveness and issue resolution while delivering on new product features. The ideal candidate balances the urgency of support needs with thoughtful prioritization of product enhancements.
You have strong technical experience, and are able contribute to technical
investigations through reviewing code, writing and executing queries, utilize DataDog and AWS tooling, etc.
Experience managing and coaching 3+ direct reports for success in a fast paced environment
You excel at translating business needs into well-defined projects, taking a hands-on approach to solution design, implementation, and execution.
You thrive in a collaborative environment, working effectively with cross-functional teams to align technical solutions with business goals and ensure cohesive execution.
You have an inherent curiosity and analytic follow-through; you can’t help but ask “why?” and love using data and logic to explore potential solutions.
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