Description

We are looking for an Integrated Operations Center (IOC) Analyst, someone who can hit the ground running and provide exceptional monitoring and response that allows the IOC to become the first line of defense on improving CX. The Integrated Operations Center (IOC) is a dynamic and fast-paced team of analysts who are critical to maintaining the health and stability of our systems and services. The IOC proactively monitors the availability and performance of a wide variety of services supporting business critical systems. We provide 24x7 support in a first response capacity and take action to resolve incidents. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports.  Some of the main responsibilities are to: Proactively respond to alerts generated by monitoring systems to maintain environment health and stability. Resolve issues by following documented processes and pre-defined standard operating procedures. Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information. Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation. Clearly document troubleshooting results and remediation actions, provide regular status updates to impacted customers. Identify and escalate critical impact to on-call teams. Create and maintain operational runbooks in support new and changing infrastructure. Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational health checklists.

Requirements