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Publicado hace 38 días

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Intermediate

Applications System Analyst

$65,000 MXN/mes brutos

*Salario especifico depende del proceso de selección

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4-6 años de experiencia

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Presencial

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Guadalajara, México

icon portfolio

4-6 años de experiencia

icon building

Presencial

icon location

Guadalajara, México

Description

We are seeking an Applications System Analyst efficiently managing ServiceNow administration duties concurrently with proactive engagement in incident and task support, collaborating closely with IT and business teams to comprehend their requirements, and delivering targeted solutions through ServiceNow, while adeptly prioritizing and overseeing incidents and tasks, all underscored by a steadfast commitment to continuous improvement.

Some of the main responsibilities are to:
 
I. Incident and Task Support
  • Act as a key point of contact for incident and task management within the organization.
  • Respond to and resolve incidents and service requests in a timely manner.
  • Coordinate with cross-functional teams to ensure effective incident and task resolution.
  • Monitor and analyze incident trends to identify root causes and prevent recurring issues.
  • Generate and maintain documentation related to incident and task management processes.
II. ServiceNow Administration
  • Configure and maintain ServiceNow instances to ensure optimal performance and functionality.
  • Collaborate with stakeholders to understand business requirements and implement solutions within ServiceNow.
  • Design, develop, test, and deploy new modules, workflows, and applications in ServiceNow.
  • Perform regular system upgrades and patches, ensuring the platform is up-to- date and secure.
  • Provide end-user training and support for ServiceNow-related functionalities.



Requirements

  • Expertise in configuring and managing the ServiceNow platform.
  • Proficiency in designing workflows and scripting in JavaScript.
  • Strong skills in incident, problem, and change management.
  • Ability to integrate systems seamlessly.
  • Proficiency in technical troubleshooting.
  • Excellent communication, prioritization, and collaboration skills.


Skills

ServiceNow

JavaScript

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